getWise uses a third party service, Cronofy to securely connect calendars.
We use this third party to make sure the contact information of the connector (member to expert or member to member) is masked and not available to outside parties.
Here are the instructions to connect to the different Microsoft calendar services
Connecting to Exchange
If you’re using Outlook and your company hosts their own calendar servers, it is very likely that they are using Microsoft Exchange to do this.
If this is the case, you should choose the Exchange option on the authorization screen.
It generally works automatically because our system uses a process called AutoDiscovery and also remembers the details when someone successfully connects.
However if it doesn’t you may need to ask your IT team for some information.
What to ask your IT team.
In order for Cronofy to connect to your Exchange server we need access to Exchange Web Services. This is enabled by default for Exchange 2007 SP1 and higher (this includes all versions of 2010, 2013, and 2016).
We need to know the public URL of your Exchange server. This will often look something like https://webmail.mycompany.com/EWS/Exchange.asmx
If you are still unable to connect to your Exchange server from your email address and password alone, you may need to specify the optional username field.
The value for this usually looks like DOMAIN\username and you probably see it when logging in to your work computer.
Lastly, you should confirm with your IT Team that your account is setup for Exchange Web Services access.
The good news is that once one person from your company has connected successfully we’ll know the server URL and other settings for other people in your company and so it should be more straightforward for everyone else.
Connecting to Office 365 / Outlook
Microsoft very helpfully has called all sorts of services Outlook over the years which can leave us wondering which service we should choose when logging in or connecting. If you’re seeing the following error when connecting an Outlook calendar.
You need to choose Outlook.com rather than Office 365 when connecting your calendar.
If you are still having troubles please reach out to our customer concierge team at email@example.com